Keller Motors

Job Type: Full-Time

Job Overview:

We are seeking a highly organized and detail-oriented Service Department Dispatcher to join our dynamic team. The ideal candidate will play a crucial role in ensuring the efficient and effective scheduling of service calls, managing service technician assignments, and maintaining communication between customers and the service team. If you are a proactive problem solver with strong multitasking abilities and excellent communication skills, we would love to hear from you!

Key Responsibilities:

Technician Coordination: Assign and dispatch service technicians based on skills, location, and customer priority to ensure timely service delivery.
Record Keeping: Maintain accurate records of service requests, technician assignments, customer interactions, and follow-up actions using appropriate software systems.
Problem Solving: Address and resolve customer inquiries and concerns effectively, escalating complex issues as necessary to the Service Manager.
Data Entry: Input and update service records and technician schedules in the company’s service management software.
Inventory Management: Monitor parts inventory related to service requests and communicate with procurement for any necessary orders.
Performance Tracking: Assist in monitoring the performance and productivity of technicians, providing feedback and support where necessary.
Team Collaboration: Work closely with the Service Manager and other departments to ensure seamless operations and customer satisfaction.

Qualifications:

- High school diploma or equivalent; additional certification or training in a related field is a plus.
- Proven experience as a dispatcher or in a similar customer service/administrative role.
- Excellent verbal and written communication skills.
- Strong organizational and multitasking abilities; able to prioritize tasks effectively.
- Proficient in using service management software and Microsoft Office Suite (especially Excel and Outlook).
- Knowledge of service dispatch processes and best practices is highly desirable.
- Ability to work in a fast-paced environment while maintaining attention to detail.

What We Offer:

- Competitive salary and benefits package.
- A supportive and collaborative work environment.
- Opportunities for professional development and growth within the company.
- Medical, Dental, Vision, Life insurance and 401K

We are an equal opportunity employer and welcome applications from all qualified individuals.

*Note: This job description is intended to provide a general overview of the position and is not an exhaustive list of responsibilities or requirements. The duties may be adjusted based on the needs of the company.*